Policies & ADA Accessibility Statement
When you do business with Seneca Shore Wine Cellars, you may expect the most in confidentiality. Your personal information will be kept private and confidential at all times. At Seneca Shore Wine Cellars, we are committed to maintain the privacy and safeguarding of all account activity and personal information. All information is considered to be non-public and confidential. We will only share your information with our shipping company.
Credit Card Information
Seneca Shore Wine Cellars does not collect your credit card numbers. When you are asked for credit card information you will be on a website that is fully PCI compliant with current privacy and banking regulations.
Royal Court Membership
Periodically we will send information via email to update you on new products or invite you to special events. Seneca Shore Wine Cellars will not share, sell or rent your information.
Seneca Shore Wine Cellars primarily ships through Federal Express.
In order to ship and track merchandise, we make your name and address and phone number available to our shipping companies. In no instance is the shipping company allowed to use your personal information for any other purpose.
A person of 21 years of age or older must be present to sign for shipments of alcoholic beverages. Items usually arrive within 10 business days. The shipping company will attempt delivery 3 times, after which the package will be returned to Seneca Shore Wine Cellars. We will reship the package only after obtaining customer approval and payment of any return and reshipping fees by the customer.
If you wish to cancel an order after placement, please e-mail or phone us toll free at 1-800 LUV-VINO as soon as possible. Once an order has been shipped, shipping fees are incurred.
Provided an email address is on file or presented with your order, tracking information will be emailed to you when your order is shipped.
Under New York state law, alcoholic beverages may not be returned once sold, except in the case of defective bottles. Undeliverable shipments due to incorrect or incomplete address information being provided will either be reshipped at the expense of the customer or refunded, minus applicable shipping and return fees. If you have a concern about our product please call us to discuss it with us.
Age Restriction Policy
There are no materials, images or words on this website that would normally raise any issue about age appropriateness. Alcoholic beverages may not be purchased by persons less than 21 years of age.
Removal of information
Should you choose to have your name removed from our email list, please send a request to info@SenecaWine.com or phone us at 1-800-LUV-VINO.
Questions and Comments
For questions, comments or assistance with any privacy-related issues or general questions, please contact us at info@SenecaWine.com or phone us at 1-800-LUV-VINO.
Seneca Shore Wine Cellars strives to provide a high quality product along with friendly service. If you are not completely satisfied with our product or service, please contact us at 1-800-LUV-VINO.
Senecawine.com Accessibility Statement
Updated: January 2019.
Senecawine.com strives to ensure that its services are accessible to people with disabilities. Senecawine.com has invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.
Accessibility on Senecawine.com
Senecawine.com makes available the UserWay Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows Senecawine.com to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1).
Enabling the Accessibility Menu
The Senecawine.com accessibility menu can be enabled by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.
Senecawine.com continues its efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.
Despite our efforts to make all pages and content on Senecawine.com fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.
Here For You
If you are experiencing difficulty with any content on Senecawine.com or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.
If you wish to report an accessibility issue, have any questions or need assistance, please contact Senecawine.com Customer Support as follows: